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Every Feature Your Appliance Repair Shop Needs

Built for how appliance repair actually works — not adapted from plumbing or HVAC software. Every feature below is included in your $35/mo plan.

AI-Powered Tools
Intelligence Built for the Field
🤖

AI Diagnosis Assist

Enter a model number and error code (or just describe the symptom). AI returns the most likely causes, recommended parts with part numbers, estimated repair costs, and step-by-step diagnostic instructions.

  • Works with every major brand: Samsung, LG, Whirlpool, GE, Frigidaire, Bosch, KitchenAid, Maytag, and more
  • Knows thousands of error codes across refrigerators, washers, dryers, dishwashers, ovens, ranges, and ice machines
  • No per-use fees — included in your $35/mo plan
Learn more →
📷

Photo-to-Form Extraction

Photograph a warranty dispatch sheet, email printout, or handwritten note. AI reads it and auto-fills the booking form — customer name, phone, address, machine type, model number, and issue description.

  • Saves 2-3 minutes per warranty call — that's 20-30 minutes per day for a shop running 10 calls
  • Works with AHS, First American, Choice Home Warranty, and other dispatch formats
Learn more →
🗺

Smart Route Optimization

One tap reorganizes your entire day. AI calculates the fastest order for your calls based on real drive times.

  • Respects AM/PM service windows and fixed-time appointments
  • Set your home base address and schedule windows in Settings
  • Powered by real-time routing data, not straight-line distance guesses
Learn more →
Dispatch & Scheduling
Run Your Day from Your Phone
📅

Dispatch Calendar

See your whole week at a glance. Daily, weekly, and list views. Assign techs to calls with a tap. Set AM/PM or specific time windows.

  • Tap any address for instant directions
  • Color-coded by status: dispatched, en route, complete
  • Built for shops running 3-15 calls a day
Learn more →
🔄

Recurring Jobs

Set a recurrence interval (every X weeks or months) on any service call. New bookings auto-create on schedule and show a repeat icon on the calendar.

  • Perfect for PM contracts, coil cleans, restaurant equipment maintenance, and regular commercial accounts
🌐

Online Booking Page

Your own branded page where customers pick their machine type, describe the problem, and book a slot. Calls land directly on your dispatch calendar.

  • Share the link on your website, Google Business Profile, or Facebook page
Invoicing & Payments
Get Paid Before You Leave the Driveway
📄

Field Invoicing

Build the invoice on-site before you leave the kitchen. Parts auto-price from your catalog. Add labor, parts, trip fee, tax — all calculated automatically.

  • Email a professional PDF invoice to the customer while walking to the truck
Learn more →
💳

Stripe Payments

Swipe a card in the field or send an online payment link. Every invoice email includes a "Pay Now" button. Customers click, enter their card, done.

  • Funds go directly to your bank account
  • Standard Stripe rates (2.9% + 30¢)
📋

Estimates

Send professional PDF estimates by email in 30 seconds. Customer can approve or request changes. Convert approved estimates to invoices with one tap.

🏷️

Per-Machine Price Book

Set different service call rates for residential washer, commercial ice machine, LP conversion, sealed system, and more. Prices auto-fill when you select an appliance type on an invoice.

  • Track cost, markup, and margin on every part
Parts & Inventory
Know What's in the Van
🔧

Parts & Machine Tracking

Look up the compressor price for a Samsung RF28 in seconds. Track parts by model number, cost, markup, and stock level. Know what's in the van and what needs ordering.

Learn more →
Team Management
Manage Your Crew, Not Paperwork
👥

Multi-Tech Management

Each tech gets their own login and sees only their assigned calls. Admin sees everything — who completed what, who collected payment, revenue by tech.

  • Three role levels: Admin/Owner, Office, Technician
  • Additional tech seats just $15/mo each

Time Tracking

Clock in when you arrive, clock out when you leave. Timer runs on your phone. Duration auto-fills the labor amount on your invoice based on your hourly rate.

  • Close the app and reopen — the timer picks up where you left off
📈

Timesheet & Payroll

View all tech hours in one place. Filter by date range, tech, or job. Export for payroll processing.

Customer Management
Every Customer, Every Call, Instantly
👤

Customer CRM

Full customer records: name, address, phone, email, service history, notes. Search customers instantly. See every past call and invoice for any customer.

  • Import existing customers via CSV from Jobber, Housecall Pro, or spreadsheets
📧

Automated Email Reminders

Customers get a professional email the day before and morning of their appointment. Includes date, time, address, and your company branding. Runs automatically.

Review Request Prompts

After completing a call, get prompted to text the customer a review link. One tap opens SMS with your message pre-filled. More 5-star reviews with zero effort.

📣

Re-engagement Emails

Customers who haven't been seen in 90 days get a friendly "time for a checkup" email automatically. Keeps your pipeline full without manual follow-up.

Warranty & Property Management
Built-In Warranty & PM Workflows
📝

Warranty Job Tracking

Built-in Work Order # and Claim # fields on every service call. Search any call by WO number instantly. Tag calls by warranty company (AHS, First American, Choice, etc.).

🏢

Property Manager Tenancy

Track jobs by billing entity — different rates for different PMs. Property breakdown view shows all units and service history.

Integrations & Data
Your Data, Connected and Protected
📗

QuickBooks Online Sync

Invoices and payments push to QBO automatically. No add-on fee — included in your $35/mo plan. Compared to Jobber which charges $29/mo extra for this.

Learn more →
☁️

Google Drive Backup

Every call, invoice, and customer record backs up to YOUR Google Drive nightly. If you ever leave ApplianceOps, your data goes with you. No export fees, no vendor lock-in.

🔔

Push Notifications

Get notified on your phone when a new booking comes in, a payment is received, or a tech completes a call.

All of this. $35/mo. No tiers.

Built by a repair tech who needed every one of these features on real service calls.

No credit card. No contract. No risk.