We compared the top field service platforms for appliance repair shops. Here’s an honest look at features, pricing, and who each one is built for — including our own product.
Full disclosure: We built ApplianceOps, so we’re obviously biased. But we’ve included honest pros AND cons for every option, including ours.
Features and pricing that matter for appliance repair businesses.
| Feature | ApplianceOps | Jobber | Housecall Pro | ServiceTitan | Workiz | FieldEdge | Field Complete |
|---|---|---|---|---|---|---|---|
| Monthly Price | $35 | $39–$599 | $49–$249 | $300+ | $49–$249 | Custom | Free–$99 |
| Built for Appliance Repair | ✓ | ✗ | ✗ | ✗ | ✗ | Partial | Partial |
| AI Features | ✓ Diagnosis, photo-to-form | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ |
| Per-Machine Price Book | ✓ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ |
| QuickBooks Sync | ✓ | ✓ | 💰 Higher tier | ✓ | ✓ | ✓ | ✓ |
| Route Optimization | ✓ | 💰 $299+/mo | 💰 Higher tier | ✓ | ✗ | ✗ | ✓ |
| Warranty Tracking | ✓ | ✗ | ✗ | Partial | ✗ | ✗ | ✗ |
| Contract Required | No | No | No | Yes (annual) | No | Custom | No |
| Free Trial | 14 days | 14 days | 14 days | No | 7 days | No | Free tier |
Price: $35/mo (all features included), +$15/mo per additional tech
The only CRM built exclusively for appliance repair by someone who runs an appliance repair business. Key strengths: AI diagnosis assist, photo-to-form extraction, per-machine price book, warranty/WO tracking, smart routing, QuickBooks sync included, Google Drive backup, $35/mo flat pricing.
Limitations: No native mobile app (browser-based), no built-in website builder, no marketing automation suite, newer platform with a smaller user base. Limited integrations compared to established platforms.
Best for: Solo techs and 1-10 tech appliance repair shops that want purpose-built features without enterprise pricing.
Price: $39-$599/mo (Core, Connect, Grow, Plus plans), +$29/mo per additional user
One of the most popular field service platforms, serving 50+ industries. Key strengths: mature platform, native mobile apps, built-in website builder, extensive integrations, Jobber Academy educational content, strong quoting with margin tracking.
Limitations: Not built for appliance repair — no per-machine pricing, no warranty company billing fields, no AI diagnosis. Key features (route optimization, QuickBooks sync) locked behind expensive tiers. Additional users are $29/mo.
Best for: Home service businesses across multiple trades that need a proven, full-featured platform.
Price: $49-$249/mo (Basic, Essentials, MAX plans)
A popular all-in-one platform with strong marketing tools. Key strengths: polished interface, done-for-you websites, review management, postcard marketing, strong payment processing with financing options, 110K+ businesses.
Limitations: Generalist — no appliance-specific workflows. Key features gated behind higher tiers. No AI diagnosis or photo-to-form features.
Best for: Home service businesses that prioritize marketing, online presence, and customer acquisition tools.
Price: $300+/mo (custom quote, annual contract required)
The enterprise leader in field service management. Key strengths: most comprehensive feature set — fleet GPS, call tracking/recording, marketing automation with ROI attribution, advanced dispatching, deep reporting, customer financing.
Limitations: Extremely expensive for small shops. Annual contracts required. Complex onboarding (weeks, not minutes). Designed for HVAC/plumbing, not appliance repair specifically.
Best for: Companies with 20+ techs that need enterprise-grade operations and are willing to pay for it.
Price: $49-$249/mo
A field service platform with strong built-in communication tools. Key strengths: integrated phone system with call tracking, lead management from Angi/Thumbtack/Google LSA, strong CRM, good payment flexibility with Stripe and financing.
Limitations: Generalist platform. No appliance-specific features. No AI tools for field techs.
Best for: Service businesses that get most of their leads from online platforms and want built-in call tracking.
Price: Custom pricing (contact for quote)
A mid-market field service platform with a dedicated appliance repair landing page. Key strengths: strong dispatching and technician tracking, inventory management, CRM.
Limitations: No public pricing (have to talk to sales). No AI features. Less focused on appliance repair than their marketing suggests.
Best for: Mid-size field service companies that want a sales-assisted onboarding process.
Price: Free for up to 10 users, paid plans up to $99/mo
A budget-friendly field service platform with a generous free tier. Key strengths: free plan with core features, QuickBooks integration, mobile apps, route optimization.
Limitations: Free tier has limitations. Less polished than competitors. No AI features. Limited appliance-specific workflows.
Best for: Very budget-conscious shops that want basic scheduling and invoicing at no cost.
If you’re an appliance repair shop with 1-10 techs, ApplianceOps is the only software built exclusively for your trade. If you’re a general home service business, Jobber and Housecall Pro are solid choices. If you’re running 20+ techs, ServiceTitan is the industry standard.
We built ApplianceOps because we couldn’t find software that understood appliance repair. If that’s your situation too, give us a try.
14-day free trial. $35/mo. No contract.