Not a generic field-service app with your trade bolted on — the purpose-built system for appliance shops, and the only thing we make. Dispatch, AI diagnosis, warranty-company billing, and payments in one place. This is the standard other software copies.
// No credit card required · no contract · works offline in the driveway
Generic field-service tools make you stitch the appliance workflow together yourself. ApplianceOps runs it as one loop, so nothing falls through between the call and the deposit.
// The same call flows through all six — no re-typing, no exports, no “which app was that in?”
Not features in a list — the actual jobs your shop runs every day, each handled end to end without leaving the system.
Two payers, an authorization number, covered vs. non-covered parts. The workflow every shop fights with, handled on one job.
Morning dispatch to end-of-day payroll, without a spreadsheet in sight.
A reconditioned unit out the door with the paperwork, the signatures, and the warranty clock all handled.
These aren’t add-ons or “coming soon.” They’re here because the person who built it needed them on real service calls.
Paste or upload a home-warranty dispatch email — it pulls the customer, address, appliance, claim & work-order numbers, decodes fault codes, and reads model & serial off a photo of the plate. The ticket fills itself.
The split-billing every shop fights with — home warranty vs. customer portions — handled cleanly on one invoice.
Add it when you're ready — not every solo tech needs it. A dedicated number that keeps your personal cell private, with calling, texting, and full AI text-back that answers and books missed calls. It also sends invoice and “on-my-way” texts and powers your customer marketing.
Full offline. Write the invoice and take the signature with zero bars; it syncs the moment you’re back on signal.
Flat-rate jobs, parts with cost & markup, and per-appliance pricing — quote consistently, protect your margin.
Take a card on-site and it posts to QuickBooks automatically — the accounting sync other tools charge $100/mo to add.
ApplianceOps is a progressive web app, so you install it like a real app on new phones, old phones, tablets, and the shop PC — and just keep using them. No app store, nothing to download and update, and no buying new hardware every year to stay compatible. Your tech's three-year-old Android and the front-desk laptop run the exact same ApplianceOps.
I spent nearly two decades running appliance calls before I wrote a line of this. Every screen exists because a generic field-service app couldn’t do it — warranty billing, error-code lookup, an invoice that works with no signal in a rural driveway.
ApplianceOps isn’t a horizontal tool with “appliance” in the marketing. It’s the trade’s software, and it’s the only thing I build.
The other apps make you bend your shop to fit them. This one already worked the way we work.OWNER · MULTI-TECH APPLIANCE SHOP
ApplianceOps is built by a small, focused team right here in the USA — with an American development team and zero outsourcing. We're not chasing every trade under the sun with a giant sales department and a bloated ad budget, so the price stays low and the savings go to your shop, not a sales quota. Built by the trade, made in America, priced for a working repair business.
Shopping Housecall Pro, Jobber, or Workiz? Good — compare. Just compare on what runs an appliance shop, not only the sticker price.
// At a glance — every one of them is a generalist. None is built for appliance repair. Expand any for the head-to-head.
A fraction of the price of the generic tools — every plan includes all the core CRM features and you scale by team size, not by unlocking what you already needed. (The Business Line — phone, texting, and AI text-back — is an optional add-on: $45/mo up to 4 seats, $65 for 5–6, $95 for 7–10; reach out for enterprise pricing.) The price is great; the fit is why shops stay.
ApplianceOps is all-in-one appliance repair software (a CRM built only for appliance repair shops). It runs the whole business in one place: dispatch and scheduling, per-machine invoicing, card and PayPal payments, customers and history, inventory, home-warranty billing, AI diagnosis, and reports — and it keeps working offline in the field.
Yes. You can build an invoice, take a payment, and capture a customer signature with zero bars in a driveway; it all syncs the moment you're back on signal, and it's engineered so a dropped connection can never lose collected money. (AI features such as diagnosis and email parsing do need internet.)
Yes — this is a core reason shops switch. ApplianceOps does warranty split billing: the customer sees a $0 balance while the warranty company's portion is tracked as separate claim A/R with its own claims workbench, authorization numbers, and authorized-rate billing. Generic field-service tools have no concept of it.
$35/mo for the first seat plus $15 per additional seat, with no ceiling, and all the core CRM features are included on every plan. The Business Line — a dedicated number with calling, texting, and AI text-back answering — is a separate optional add-on ($45/mo for up to 4 seats, $65/mo for 5–6, $95/mo for 7–10; reach out to nick@applianceops.pro for enterprise pricing), not part of the $35. The free trial needs no credit card, and there's no contract.
A business phone line is an optional add-on — and that's on purpose. Not every solo tech needs one, so it's kept separate rather than bundled into the $35 (you don't pay for phone features you won't use). When you do add it, the Business Line gives you a dedicated number that keeps your personal cell private, calling and texting from your business number, voicemail transcription, full AI text-back that answers and books missed calls, automatic invoice and “on-my-way” texts, and customer marketing.
Any of them. ApplianceOps is a progressive web app (PWA), so it installs and runs on new and old phones, tablets, and desktop or laptop PCs — no app store required. You don't have to keep buying new hardware to stay current; the same ApplianceOps runs on the devices your shop already owns, and everyone shares one login.
Yes — paste or upload the dispatch email or a photo of the work order, and the AI extracts the customer, address, appliance, and the claim, authorization, and work-order numbers, then fills the ticket. (It parses what you give it; it doesn't monitor your inbox.)
Those are excellent generalist field-service platforms, but appliance repair is one trade among many for them. ApplianceOps is built only for appliance repair, so it does the things they can't: home-warranty split billing, dispatch and work-order parsing, appliance error-code diagnosis, per-machine pricing, and used-appliance resale with delivery and warranty tracking — usually at a lower price too.
Set it up in an afternoon, or send your list and we’ll import it for you. See why appliance shops are switching.
// No credit card required · white-glove setup included · cancel whenever